Privacy Policy

1. Introduction

This privacy policy ("Privacy Policy") applies to StackUp Operations Pty Ltd (ABN 68 680 185 059) and our related entities (“StackUp”, “us”, “we”, and “our”) and outlines our commitment to protecting the privacy of our customers and users when you visit our website, use our products or services or interact with us in any other way including through your use of our software and IT services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Key Terms
  • "StackUp Services" refers to any products and services we provide.
  • "Personal Information" means any information that identifies you or could be used to identify you, including names, identification numbers, location data, and online identifiers. Personal Information can include information you provide to us (for example, through our websites and your use of the other StackUp Services), publicly available information, and/or information we collect from other sources as described in this Privacy Policy.
3. Updates to the Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will attempt to notify you via email or a notice on our website. Continued use of the StackUp Services after such updates constitutes your acceptance of the new terms.

4. Why We Collect Personal Information

We collect Personal Information to:

  • Provide and improve our website, software and StackUp Services.
  • Personalise your experience, or to manage your account including managing your subscription or services.
  • Process transactions and manage customer support.
  • Send relevant information and marketing communications.
  • Support security, audit, internal investigation and fraud prevention purposes.
  • Fulfil any other purposes as outlined in our terms and this Privacy Policy.
  • Comply with legal obligations and protect our legal rights.

If you do not provide the necessary Personal Information or ask for it to be deleted, some services may not be available to you.

5. Types of Personal Information We Collect

We may collect the following Personal Information:

  • Contact details: name, email, phone numbers, etc.
  • Billing information: payment details and billing address.
  • Usage data: information about your interactions with the StackUp Services.
  • Log data: IP address, browser type, access times, and cookie data.
  • Device information: type, settings, operating system, and crash data.

We may also process sensitive information included in user-generated content, but it is your responsibility to ensure that any such data is lawfully collected and used.

6. How We Collect Personal Information

We collect Personal Information through:

  • Account creation and profile updates.
  • Your use of StackUp Services.
  • Direct submissions via forms or communications.
  • Third-party sources and services you integrate with StackUp Services.
  • Analytics generated from your use of the services.
  • Third Parties or Publicly Available Sources
7. How We Disclose Personal Information

We may disclose your Personal Information:

  • To team administrators if you use StackUp Services as part of a team.
  • To other users of the StackUp Services, including users authorised by you, or to other users on an aggregate and anonymised basis.
  • To employees, contractors and service providers who assist us in delivering StackUp Services. This may include third-party vendors who provide services or functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service etc.
  • As required by law or to protect our rights.  
  • To related entities of StackUp Pty Ltd for operational purposes.
  • To potential buyers if StackUp's business ownership changes.

Some recipients may be located overseas.

8. Data Retention, Access, and Deletion

We retain Personal Information as long as necessary to fulfil the purposes outlined in this policy or as required by law. You have the right to request access, correction, or deletion of your Personal Information, subject to legal restrictions. We will delete or anonymise your Personal Information when it is no longer needed.

9. Cookies and Tracking Technology

We use cookies and similar technologies to improve your experience and target relevant advertising. You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of StackUp Services.

10. Security

We use various security measures to protect your Personal Information, including encryption and access controls. Despite our efforts, no system is entirely secure, and there are inherent risks in transmitting information over the internet.  

11. Legal Basis for Processing (EEA and UK)

For visitors from the EEA or UK, we process your Personal Information based on your consent, the need to perform a contract, or our legitimate interests. You have the right to object to our processing or withdraw consent at any time.

12. International Data Transfers (EEA and UK)

Your Personal Information may be transferred to and processed in countries outside your residence. These countries may have different privacy laws, but we ensure adequate protection for your data.

13. Links to Third-party Websites

For your convenience, our website may contain links to third-party websites and/or information. When you access those links, you leave our site and are redirected to a third-party website. We do not control third-party websites, and the privacy practices of third parties might differ from our privacy practices. We do not endorse or make any representations about third-party websites. When you share personal information with third-party websites, the third-party processing is not covered by this Privacy Policy. We encourage you to review the privacy policy of any website or company before sharing personal information.

14. Your Privacy Rights

Under the Australian Privacy Act 1988 (Cth), you have rights including:

  • The right to access – you have the right to request copies of your personal data.
  • The right to rectification – you have the right to request that we correct any information you believe is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To request access to or correction of your personal information, please contact us using the details provided below.

15. Contacting StackUp About Privacy

If you have questions or concerns about our Privacy Policy or wish to exercise your privacy rights, please contact us:
‍

Postal Address:
StackUp Operations Pty Ltd
Level 7, 28 Foveaux St,  
Surry Hills NSW 2010
Australia
‍

Phone: 02 9213 1304


Email: info@stackup.group


We take privacy seriously and will respond to your enquiries and complaints promptly.

‍