The Organisation
A mid-sized IT services company with a newly appointed technology leader. The board had limited technical expertise and relied heavily on verbal updates, with no structured way to assess technology risk or progress.
The Challenge
The board lacked visibility into technology governance. Previous investments had under-delivered, and there was no framework to evaluate whether the new tech leader was addressing the right priorities.
Board members were concerned about unknown gaps - particularly around cybersecurity, data management, and disaster recovery - but had no independent benchmark to validate their concerns.
The Approach
StackUp provided a structured, scored assessment that the technology leader completed independently. The results gave the board a clear, benchmarked view across all major technology domains.
The report was presented in board-ready format, with risk ratings, priority recommendations, and a suggested governance cadence - turning a vague concern into a concrete agenda.
"We stopped relying on gut feel. Now we have a structured conversation about technology risk at every board meeting."
The Outcome
The board established a quarterly technology governance review using StackUp's framework. Two critical gaps in disaster recovery and access management were identified and addressed within 90 days.
The relationship between the board and the technology leader improved significantly - both sides had a shared language and evidence base for strategic discussions.